Quality Management
At TH Building Maintenance Service, our team includes fully trained Environment, Health & Safety and Quality Assurance Managers.
Our Quality Management (QM) plan focuses on staff deployment and training and is constantly updated as required via our QA Manager and member of the senior team.
This combined with constant supervision and cleaning inspections form the basis for a monthly QM report for every area of the contract. We tailor make reports to suit each client’s requirements.
Our operational plan will provide details for the effective execution of the contract. In summary, the areas which are covered include:
- Cleaning methodology
- Staff deployment strategy
- Emergency response plan
- Authority, co-ordination and reporting
- Contingency plans for shift staff shortfalls
- Staff Communications
- Business Continuity
The plan also discusses feedback arising from staff deployment and our strategy for keeping staff pro-active and efficient at all times.
We consistently monitor the market to ensure that we are aware of new developments and technologies. Thus we are confident that our partnerships will deliver the very latest cutting edge cleaning services available.
Our approach to quality is wholly aligned to our philosophy, approach and aim. In doing so, we acknowledge that it is a constantly evolving process and one that we work on consistently in order to achieve our expressed desires and those of our staff and clients.
A copy of our Quality Assurance Policy Statement is available online …
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